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Q: How can I place an order?
Q: How can I download a purchased product?  
Q: How do I get a refund?  
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Product Related Questions  
Q: What exactly is in your practice exams?
Q: Are your exam guides guaranteed?
Q: Are the questions and answers in your guides relevant to the exam?
Q: Are your exam guides updated and how often are they updated?
Q: Are your updates free and, if so, how can I get the update to my exam guide?
Q: In what format are your exam guides and do I need any other program to use them?
 
Purchase Related Questions
Q: I have placed an order for an exam guide, when and how will I receive it?
Q: Will I get a receipt for my purchase? I need it to claim a refund from my employer.
 
 
Q: How can I place an order?
A: You can order exam.ws products by following few easy steps.
  1. Add the exams that you want to purchase to your shopping cart by clicking "Order Now" button corresponding to desired product on products page.
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  6. On this page provide your billing information and credit card Information.
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  8. If your transaction is successful check your e-mail inbox to receive the download instructions.
 
Q: How can I download a purchased product?

A: To access your login area, go to exams.ws website http://www.exams.ws , click the ‘Login’ link http://www.exams.ws/db/download on the home page.
Please follow the three easy steps to download product(s):

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Q: How do I get a refund?

A: If you sat for the exam at a Prometric Center, email your scanned official test score report. If you took the exam at a VUE testing Center, send your registration number and your validation number through "contact us" section of our website.

 
Q: Is there a contact address through which I can contact you for some more information about your exam guides?
A: Yes, Just email us through "contact" page and we will respond to all your queries without delay.
 
Q: Will my personal information be shared with any third-party?
A: At Exams.ws we respect your privacy and we despise spam mail as everyone else does. We therefore will not provide any information pertaining to our customers to any third-party or company.
 
Q: What exactly is in your practice exams?
A: Our practice exams simulate the question in the actual exam and have accurate answers.
 
Q: Are your exam guides guaranteed?
A: Absolutely. Visit our money back guarantee page for more details.
 
Q: Are the questions and answers in your guides relevant to the exam?
A: Absolutely. These are the questions that you will see on your real exam. If they weren’t, we would have not come with a guarantee. Furthermore, our answers have been thoroughly researched by certified experts in the IT industry.
 
Q: Are your exam guides updated and how often are they updated?
A: We continuously review and update our exam guides as the certification vendors often change the skills that they test in the exams. In this way we ensure that our exam guides are current, relevant and of advantage to our customers.
 
Q: Are your updates free and, if so, how can I get the update to my exam guide?
A: All of our exam guides come with updates that are free for lifetime. These updates are available in the member area that you will have access to once you have made your purchase.
 
Q: In what format are your exam guides and do I need any other program to use them?
A: All our exam guides are available in pdf file format. You will need Acrobat Reader to view them. The latest version of Acrobat Reader, may be downloaded for free from Adobe site.
 
Q: I am hesitant about using my credit card online. Will my credit card Information be secure if I place an order at you site?
A: Absolutely. Security of our customerís confidential information is of utmost importance to us. We therefore use a trusted third party vendor, paypal, an internationally renowned money transfer and credit card processing company. All your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you will ever be stored anywhere on our server.
 
Q: I have placed an order for an exam guide, when and how will I receive it?
A: Your credit card is immediately processed once you submit your order and an e-mail is automatically generated with password and download instructions for you to download the product. If you face any problem after a successful credit card transaction and do not receive the instructions - do e-mail us at info@exams.ws and the said download instructions and password shall be manually sent within 4 to 6 hours.
 
Q: Will I get a receipt for my purchase? I need it to claim a refund from my employer.
A: A receipt is automatically emailed once you complete your purchase.
 
Q: When I try to open the exam guide that I bought, I get an error message that states: “There was an error opening this document. The viewer cannot decrypt the document”. Is there something wrong with this particular file?
A: This error message is displayed when you use an older version of Acrobat Reader to open a document that has been encoded with the latest version of Adobe Acrobat. All of our exam guides are encoded with the latest version of Adobe Acrobat. Some of the older versions of Acrobat Reader are not compatible with the new features in the latest version of Adobe Acrobat. You must download Adobe Acrobat Reader to open our exam guides.

 

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